Privacy Policy

Effective Date: [17 July, 2023]
Last Updated: [14 July, 2024]

This Privacy Policy explains how Birmingham Banners (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or interact with www.birminghambanners.co.uk (“our website”).

This policy applies solely to information collected through this website and outlines your rights in relation to your data under the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We collect personal data that you voluntarily provide, including but not limited to:

Name
Email address
Telephone number
Billing and delivery addresses
Payment details (processed via secure third-party gateways; we do not store card information)
Order details and communication history

We may also collect data through cookies and other tracking technologies (see Section 8).

2. How We Use Your Data

Your personal information is used solely for purposes directly related to your interactions with us, including:

Processing and fulfilling orders
Responding to your enquiries or customer service requests
Sending you updates on your orders, new products, or policy changes
Issuing invoices and receipts
Sending optional promotional emails (only if you opt in)

We do not sell, rent, or share your personal data with third parties for marketing purposes. However, we may share your information with trusted third-party partners (e.g. delivery services or payment processors) where required to fulfil your request.

3. Your Rights and Control Over Your Information

Under the UK GDPR, you have the right to:

Access the personal data we hold about you
Correct or update inaccurate or incomplete data
Request deletion of your data (“right to be forgotten”)
Object to or restrict certain types of data processing
Request a copy of your data in a portable format (CSV)

To exercise any of these rights, contact us at support@birminghambanners.co.uk. We will respond within 30 days, in accordance with GDPR requirements.

4. Data Security

We are committed to protecting your personal data. Measures include:

TLS 1.2 secure transmission (HTTPS) across all pages
AES 256-bit encryption for stored data
PCI-DSS compliant payment processing (we do not store card details)
Role-based access for staff, ensuring only authorised personnel can access your data
Secure offsite data backups

Despite these precautions, no system is 100% secure. In the event of a data breach affecting your personal information, you will be notified promptly in line with GDPR regulations.

5. Registration and Orders

When registering or placing an order, you may be asked to provide personal data. This is necessary to process your transaction, confirm your order, and contact you in the event of any issues.

We retain order and contact details for legal, accounting, and customer service purposes only.

6. Cookies and Tracking

Our website uses cookies to:

Save your preferences
Track website usage (anonymously)
Improve your user experience
Enable secure login and shopping functionality

Cookies do not store personally identifiable data. By using our website, you consent to the use of cookies as outlined in our Cookie Policy. You can disable cookies in your browser settings, but doing so may affect site functionality.

7. Links to Other Websites

Our site may contain links to third-party websites. These are provided for convenience only. We do not control the privacy policies of those sites and encourage you to review their terms when visiting.

8. Promotional Emails and Newsletters

If you opt in to receive marketing emails from us, we may occasionally send you updates, offers, or news related to Birmingham Banners. You can unsubscribe at any time using the link in any email or by contacting us at support@birminghambanners.co.uk.

9. GDPR Compliance Measures

To ensure full compliance with the UK GDPR, we have implemented the following:

A Data Processing Agreement (DPA) with relevant third-party service providers
Clear consent mechanisms at the point of data collection
The ability to access, export, or delete your data on request
Prompt breach notification procedures

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will be effective as of the date stated at the top of the policy. Please review it periodically to stay informed.